POSitive Solutions Inc.

POSey Software Pricing

Product                                 Dealer Cost                Suggested List        

Tech Support Policy

  January 1, 2001

 In order to clarify the Tech Support Policy of the company, the following are the details of that policy.

 Currently, when a dealer purchases a POSey system, 30 days unlimited free tech support is available. Most dealers are selling at least 1 system per month, and thereby have free on-going tech support.

Recognizing that some time usually elapses between dealer purchase and installation, the tech support team automatically adds 7 days to the 30-day period and is not strict in observing the absolute date of expiration.

The intention is to allow a dealer the necessary tech support time to effect a good installation.

For the dealer who is not selling a system per month, tech support is available on a packaged, per incident basis.

POSey dealers may purchase a 5 incident package at $300. These incidents may be used at any time, and regardless of the time required to solve a problem, 1 incident will be deducted.

We have found that while some incidents are solved very quickly, the average support time required to solve a problem, including callbacks, is in excess of 2 hours.